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Digital | Divisor

Do more with less

We are in the business of optimisation - helping clients increase focus on what's important to their customers, and what's essential to improve revenue, cash and profit.
For us, optimisation requires innovation - finding creative ways to build on and enhance existing processes. We enable this innovation through our Process Improvement Framework that extends lean six sigma and aligns to ISO-9001, and our Product Innovation Framework which builds on design thinking and agile working.

Efficiency

Process_optimisation
Identify and deliver digitally-enabled process improvements

Growth

Sales_optimisation
Enhance your sales process and increase your conversion rate

Innovation

Product_optimisation
Innovate products and your product management process
A selection of optimisation solutions

Optimisation through digital tools

Our deep technical and process expertise allows you to select, configure and implement digital tools.
We figure out how the right tools will business processes, and how to manage the resulting change.
Where off-the-shelf solutions don't fit your business processes, are too expensive or don't let you compete, we will develop bespoke solutions that work for your business.

Process_optimisation

As business grow, face new pressures, take on new clients and build out their teams, processes take on unnecessary complexity:

  • Business growth isn't reflected in financial performance.
  • Space, equipment and resources appear to be constrained
  • Team responsibilities overlap or become increasing unclear
  • There is a call for more digital solutions, but no clarity on where to start

Overall, businesses become increasingly busy, however improvements in profitability and cash don't meet expectations.

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Enabling better ways of working

We help you innovate your processes: highlight the opportunities for improvement, define an improved way of working and support the team in making changes. We bring an objective and inquisitive perspective, and a focus on getting input from the existing business.

As part of the discussions, we will help identify opportunities to use digital tools (e.g. task / project management, AI, Office 365) that simplify and accelerate day to day activity.

Benefits

  • Objective feedback on opportunities
  • Shared understanding of lean thinking in your team
  • Opportunity for the team to discuss opportunities
  • Prioritised plan of activities
  • Quantified benefits of improvements
  • Selection and configuration of digital tools
Find out more

Process_optimisation Enablers

With an understanding of the objectives of the assignment, Client engagements are designed and may pull on the following enablers.

Process Audit
Audit
Process Audit

We carry out an objective assessment of operation against our methodology, which extends ISO-9001 to include lean principles. We typically involve the team to capture their observations. The output report is an easy to read map, that prioritises opportunities.

Enterprise Process Map
Enterprise Process Map
Enterprise Process Map

The Enterprise Process Map is a one page illustration of your business, linked to process maps of your key processes. Provided in an interactive form, it provides a powerful way to explain the business to stakeholders and a simple way to train new employees.

Value Stream Map
Value Stream Map
Value Stream Map

A Value Stream Map captures the end to end flow of a product in your operation. The approach captures key metrics (including lead times, process times, headcount and inventory) and provides a simple way to determine an improved future state.

Process Improvement Workshop
Process Improvement Workshop
Process Improvement Workshop

A Process Improvement Workshop captures current processes and identifies areas for improvement. By reviewing the business through a lean lens, it activities to be reviewed from a new perspective, and enables all the ideas to be collated into a cohesive structure.

Digital Solutions

There are typically significant benefits to effective use of digital solutions for task, document, project and knowledge management as well as data preparation and analysis. This covers a range of tools such as Sharepoint, Monday, Clickup, SmartSuite, Trello, Confluence or Asana, and Power BI.

For some businesses, the challenge is to select and implement the right tool for the job. In others, it's about how to make the most of an existing investment. Whatever your situation, we help your teams get the best from these tools with clarity on the required processes, the right configuration, training and support.

Sales_optimisation

As business grow, sales activity migrates from being delivered by the founder, to being delivered by a small team of customer facing individuals. As this team grows, sales effectiveness tends to decrease and sales activity becomes separate to the rest of the organisation:

  • There is a lack of clarity of what sales are to be closed, when
  • Sales conversion rates fail and opportunities are lost to the competition
  • Sales to large organisations sink resource, and take longer to close than forecast
  • The core value proposition is inconsistently and incompletely communicated to prospects
  • There is increasing dependency on sales team members, creating commercial risk if they leave

In summary, the business misses out on sales opportunities and growth targets are missed.

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Increasing sales efficiency

We map out the key steps of the sales process and document the sales funnel - in a way that is bought into by the team, and easily understood by business. We will help structure how you sell into large business and help optimise how sales are managed. We provide feedback on the collateral used in the sales process and get feedback from customers. We investigate how sales aligns to the rest of the business (including marketing activity and operations).

Benefits

  • Increased conversion rates
  • Clearer, more competitive sales collateral
  • Shared understanding of the sales forecast across the busines
  • Reduced dependency on individuals
  • Simplified sales training and development
  • Sustained improvements, underpinned by sales coaching
Find out more

Sales_optimisation Enablers

Sales optimisation projects may pull on the following enablers:

Sales Process Mapping
Sales optimisation
Sales Process Mapping

We help structure the current sales activity into a series of steps (developing your bespoke sales funnel), highlighting key interactions and approvals. This forms the basis for ongoing sales forecasting.

Strategic B2B Selling
Strategic B2B selling
Strategic B2B Selling

Selling into large organisations with multiple decision makers and influencers is complex and requires a structured approach to ensure that all the bases are covered throughout the sales campaign. We provide a straightforward approach, based on the ideas of 'strategic selling'.

Bid Management
Bid Management
Bid Management

Following our bid process (a simplified approach following principles of established approaches such as Shipley), We help optimise (or create) your bid management process. Assignments may also cover the production of bid documentation, and the reuse of content between bids.

Value prop development
Value prop development
Value proposition development

We review marketing, proposals and other sales collateral and identify opportunities to simplify and strengthen messaging. Engaging with customers and other stakeholders, we help you develop a standard set of templates, understood and bought into by your team.

Product_optimisation

In many businesses we've seen that there are ideas for new digital product and services that would increase revenue, create stronger customer relationships and increase the 'share of wallet'. However, these opportunities are not followed up:

  • The ideas are not fully formed, and so are seen as being difficult to progress
  • There is a fear of high costs of development
  • There is an awareness of the typical market-wide 70% failure rate of new products
  • There is a lack of experience in delivering innovation and developing new products
  • There is fear that these sorts of projects will distract focus from the core business

Projects remain on the back-burner, and then are made redundant as competitors make the play.

Delivering digital solutions

We use our Product Innovation Model to leverage design thinking and agile methodologies and bring ideas to life. We know how to avoid the 12 hurdles that most innovation projects meet, and with a focus on delivering prototypes, testing with users and iterating on a 2-week basis, we reduce risks. Our development methodology is based on minimum viable teams that remove the challenges of ideas getting lost in translation, and that pro-actively build the solution.

Benefits

  • Effective proof of concepts
  • Frequent testing with users
  • Innovative commercial models
  • Reduced costs of development
  • No distractions from the day job
  • Increased revenue and customer sat
Find out more

Product_optimisation Enablers

Product optimisation projects may pull on the following enablers:

Value Proposition Development
Value Proposition Development
Value Proposition Development

We run a series of workshops developed around a visual methodology to understand the opportunity - from the users to the business model. We use storyboards to the define functionality and the likely phasing of the product.

Wire-framing and Prototypes
Wireframing and Prototypes
Wire-framing and Prototypes

We initially focus on wireframes - that provide a solid understanding of the features, the customer flow and the overall outline of the solution, without the distraction of the visual architecture. We then use prototypes to bring the solution to life, enabling further assumption testing.

App development
App development
App development

We build out the solution following an agile methodology that provides regular updates and feedback sessions. Building on the Microsoft stack, the solutions align to most business architectures.

Business case development
Business Plan Template
Business case development

We work with clients to develop the business plan of the opportunity - understand and capture the market potential, the go to market strategy and the competitive situation. We will identify risks and mitigating activities, and develop the financial model.

Why is important, but how is hard

Digital | Divisor

Innovation and process

We believe that the combination of an innovative mindset and a process orientation is the key to performance improvement.
An innovative mindset brings curiosity, challenge, and empathy and a process orientation requires rigour and the ability to create change. From delivering process improvements to developing new products, we bring a unique approach that drives bottom line improvements.
A selection of optimisation solutions

Innovation that works

Optimisation requires innovation and process innovation and market innovation need to be delivered in different ways, in order to ensure that they deliver the intended goals.
Our Process Improvement Framework has been developed to deliver process innovation. It brings a focus to getting team engagement, structuring opportunities, and getting changes delivered.
Our Product Innovation Framework has been developed to deliver market innovation. Recognising the iterative approach required to test, trial and develop products, it covers the innovation process from ideation to market engagement - and leverages the power of minimum viable teams to deliver projects efficiently.

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