Digital | Divisor
Do more with less
We are in the business of optimisation - helping clients increase focus on what's important to their customers, and what's essential to improve revenue, cash and profit.
Optimisation through digital tools
Our deep technical and process expertise allows you to select, configure and implement digital tools.
We figure out how the right tools will business processes, and how to manage the resulting change.
Where off-the-shelf solutions don't fit your business processes, are too expensive or don't let you compete, we will develop bespoke solutions that work for your business.
Process_optimisation
As business grow, face new pressures, take on new clients and build out their teams, processes take on unnecessary complexity:
- Business growth isn't reflected in financial performance.
- Space, equipment and resources appear to be constrained
- Team responsibilities overlap or become increasing unclear
- There is a call for more digital solutions, but no clarity on where to start
Overall, businesses become increasingly busy, however improvements in profitability and cash don't meet expectations.
Enabling better ways of working
We help you innovate your processes: highlight the opportunities for improvement, define an improved way of working and support the team in making changes. We bring an objective and inquisitive perspective, and a focus on getting input from the existing business.
As part of the discussions, we will help identify opportunities to use digital tools (e.g. task / project management, AI, Office 365) that simplify and accelerate day to day activity.
Benefits
Process_optimisation Enablers
With an understanding of the objectives of the assignment, Client engagements are designed and may pull on the following enablers.
We carry out an objective assessment of operation against our methodology, which extends ISO-9001 to include lean principles. We typically involve the team to capture their observations. The output report is an easy to read map, that prioritises opportunities.
The Enterprise Process Map is a one page illustration of your business, linked to process maps of your key processes. Provided in an interactive form, it provides a powerful way to explain the business to stakeholders and a simple way to train new employees.
A Value Stream Map captures the end to end flow of a product in your operation. The approach captures key metrics (including lead times, process times, headcount and inventory) and provides a simple way to determine an improved future state.
A Process Improvement Workshop captures current processes and identifies areas for improvement. By reviewing the business through a lean lens, it activities to be reviewed from a new perspective, and enables all the ideas to be collated into a cohesive structure.
Digital Solutions
There are typically significant benefits to effective use of digital solutions for task, document, project and knowledge management as well as data preparation and analysis. This covers a range of tools such as Sharepoint, Monday, Clickup, SmartSuite, Trello, Confluence or Asana, and Power BI.
For some businesses, the challenge is to select and implement the right tool for the job. In others, it's about how to make the most of an existing investment. Whatever your situation, we help your teams get the best from these tools with clarity on the required processes, the right configuration, training and support.
Sales_optimisation
As business grow, sales activity migrates from being delivered by the founder, to being delivered by a small team of customer facing individuals. As this team grows, sales effectiveness tends to decrease and sales activity becomes separate to the rest of the organisation:
- There is a lack of clarity of what sales are to be closed, when
- Sales conversion rates fail and opportunities are lost to the competition
- Sales to large organisations sink resource, and take longer to close than forecast
- The core value proposition is inconsistently and incompletely communicated to prospects
- There is increasing dependency on sales team members, creating commercial risk if they leave
In summary, the business misses out on sales opportunities and growth targets are missed.
Increasing sales efficiency
We map out the key steps of the sales process and document the sales funnel - in a way that is bought into by the team, and easily understood by business. We will help structure how you sell into large business and help optimise how sales are managed. We provide feedback on the collateral used in the sales process and get feedback from customers. We investigate how sales aligns to the rest of the business (including marketing activity and operations).
Benefits
Sales_optimisation Enablers
Sales optimisation projects may pull on the following enablers:
We help structure the current sales activity into a series of steps (developing your bespoke sales funnel), highlighting key interactions and approvals. This forms the basis for ongoing sales forecasting.
Selling into large organisations with multiple decision makers and influencers is complex and requires a structured approach to ensure that all the bases are covered throughout the sales campaign. We provide a straightforward approach, based on the ideas of 'strategic selling'.
Following our bid process (a simplified approach following principles of established approaches such as Shipley), We help optimise (or create) your bid management process. Assignments may also cover the production of bid documentation, and the reuse of content between bids.
We review marketing, proposals and other sales collateral and identify opportunities to simplify and strengthen messaging. Engaging with customers and other stakeholders, we help you develop a standard set of templates, understood and bought into by your team.
Product_optimisation
In many businesses we've seen that there are ideas for new digital product and services that would increase revenue, create stronger customer relationships and increase the 'share of wallet'. However, these opportunities are not followed up:
- The ideas are not fully formed, and so are seen as being difficult to progress
- There is a fear of high costs of development
- There is an awareness of the typical market-wide 70% failure rate of new products
- There is a lack of experience in delivering innovation and developing new products
- There is fear that these sorts of projects will distract focus from the core business
Projects remain on the back-burner, and then are made redundant as competitors make the play.
Our Product Innovation Model
Delivering digital solutions
We use our Product Innovation Model to leverage design thinking and agile methodologies and bring ideas to life. We know how to avoid the 12 hurdles that most innovation projects meet, and with a focus on delivering prototypes, testing with users and iterating on a 2-week basis, we reduce risks. Our development methodology is based on minimum viable teams that remove the challenges of ideas getting lost in translation, and that pro-actively build the solution.
Benefits
Product_optimisation Enablers
Product optimisation projects may pull on the following enablers:
We run a series of workshops developed around a visual methodology to understand the opportunity - from the users to the business model. We use storyboards to the define functionality and the likely phasing of the product.
We initially focus on wireframes - that provide a solid understanding of the features, the customer flow and the overall outline of the solution, without the distraction of the visual architecture. We then use prototypes to bring the solution to life, enabling further assumption testing.
We build out the solution following an agile methodology that provides regular updates and feedback sessions. Building on the Microsoft stack, the solutions align to most business architectures.
We work with clients to develop the business plan of the opportunity - understand and capture the market potential, the go to market strategy and the competitive situation. We will identify risks and mitigating activities, and develop the financial model.
Why is important, but how is hard